# About Us

Our mandate is to protect or enhance our client’s market share, brand reputation, and employee loyalty by providing [Neurodiverse talent](/content/employers-agencies/our-talent-placement-model/index.html), [services](/content/employers-agencies/index.html), and [consulting](https://orbitallearning.com/employers-and-agencies/consulting/).

We provide our services through the exceptional strengths and talents of our IT candidates, most of whom are individuals with [autism](/content/about-us/what-is-the-autism-spectrum/index.html). Our vision is to support and influence the social agenda in BC of normalizing neurodiversity in the workplace.

Focus Professional Services Inc. was incorporated on October 29, 2014. Carol Simpson, the originating founder of the company, has over 30 years of professional IT experience and two adult sons on the spectrum.  [Learn more about Carol >>](/content/about-us/our-management-team/index.html)

To fulfill our mandate and realize our vision, we provide specialized, trained IT talent on the autism spectrum and expert-level services in neurodiversity.

Individuals on the [autism](/content/about-us/what-is-the-autism-spectrum/index.html) spectrum often possess extraordinary abilities in pattern recognition, attention to detail, accuracy, and logical sequencing. They can persevere and perform repetitive tasks without compromising the quality of their work, a valued ability in professional business roles.

To ensure our candidates possess these abilities, we qualify them through a rigorous recruitment, assessment, and training program that has been proven internationally.  Our business model is based on the one developed by [Passwerk](http://www.passwerk.be/en) in Belgium. Passwerk employs 80 consultants on the spectrum and has a solid reputation for quality services. Their methodology has been deployed in several countries globally.

## [Meet our team here >>](/content/about-us/our-management-team/our-team/index.html)

Our candidates, though talented and competent in their field of interest, have struggled to find and retain employment. This is mainly because they do not fit into the cultural norm of a “typical” employee or understand many of the social cues most people take for granted. Our business model overcomes these challenges.

Of note, other companies are successfully overcoming these same challenges. In North America people with autism have been hired in professional careers at companies such as SAP, Microsoft, [Ultra Testing](http://www.ultratesting.us/), [Aspiritech](http://aspiritech.org/), [Auticon](https://auticon.ca/), and [Mindspark](http://www.mindspark.com/).

We feel strongly that our IT candidates are our strength. They embody our commitment to an inclusive society.

It is not just about changing attitudes within an organization, but also changing recruitment and retention policies. We can help other organizations with internal policy and procedural changes to improve their ability to identify, hire, and retain high-quality talent.

Culture, philosophies, and values are also important components to retaining employees. [You can read our manifesto here >>](/content/about-us/our-manifesto/index.html)

**Apply Now - NOC Analyst**

**Publish Date**: Feb 24, 2023  
**Location**: Canada: British Columbia – Victoria  
**Company**: Worldline  
**Agency for Neurodivergent Applicants**: Focus Professional Services Inc.

### About Worldline

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled NOC Team Lead looking to make a real impact on the world, join our journey!

### The Opportunity

The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.

### Your day-to-day responsibilities include

• 24×7 monitoring of the platforms  
• Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT  
• Actively participate in shift coverage to maintain proper staffing levels  
• Ensure maximum possible service availability and performance of all platforms  
• Analyze problem areas and coordinate corrective actions before services are impacted  
• Manage site crises/events by following Incident Management procedures and leading the NOC response

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

### Competencies and skills we can’t do without

• Ability to provide clear, concise technical documentation of issues in applicable data systems  
• Aptitude to work with both operations engineers and software developers on cross-functional teams  
• Demonstrate initiative and self-motivation as well as sound time management  
• Technical troubleshooting and problem-solving skills with strong attention to detail  
• In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools  
• Exposure to scripting tools such as Powershell  
• Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies  
• Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML  
• Relational database experience such as MySQL or MS-SQL

### Education and experience required

• Required: B.S. degree in Computer Science or equivalent experience  
• Proven track record working in a NOC environment  
• Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment  
• Proven experience in supporting mission-critical applications on a global scale a plus  
• Experience working and collaborating with Software Delivery teams  
• Experience managing projects and team workloads are required

### Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

## Interested?

**Please email [careers@focusps.ca](mailto:careers@focusps.ca) by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.**