Employers & Agencies

At Focus Professional Services Inc., we place individuals on the autism spectrum in a variety of professional business jobs and careers, such as IT Tech roles.

Regardless of the role you are filling, we provide autism support services throughout your neurodiversity initiative of hiring talent on the autism spectrum. We take pride in offering our clients quality talent and services. Our goal is to become your ‘go to’ agency for neurodiverse talent in professional business roles.

Contract Employees and Permanent Placement

We offer both contract and permanent placements at competitive market rates. Our contractors are our employees. Whether your preference is to contract or hire permanently, if you are new to neurodiversity (hiring individuals on the autism spectrum), you may contract our employees first and later transition them to permanent employees.

Regardless of your placement preference, we provide a full service to ensure your success in the selection and retention of the candidates we put forward to you.

We believe that for neurodiversity in the workplace to be successful, the individuals on the spectrum need to be employment-friendly and the employers need to be autism-friendly. This simple formula is the key to success.

ASD Awareness

To help you gain knowledge and a comfort level in neurodiversifying, we offer lunch ‘n learn presentations prior to your making a commitment to neurodiversify your workplace.

ASD Retention Services

Retention services are included with talent placement either for the duration of the contract for contractors, or for a three-month probationary period for permanent placements.

Quality Talent

When sourcing our talent, you can be assured that when you onboard one of our candidates whether as a contractor or an employee, they have been assessed for aptitude, technical skills, and soft skills.

For the technical skills, our candidates either have the certifications and education required for the job or they have been assessed by an independent third party that they possess the knowledge and skills required for the job.

For the soft skills which we call Employment Retention Skills, our candidates are certified as having successfully completed an 80+ hour training and assessment program designed specifically for ASD individuals and provided by our sister company, Orbital Learning Inc.

Plus, all our candidates are assessed for aptitudes in:

  • Perseverance
  • Ability to learn experientially
  • Attention to detail
  • Accuracy
  • Critical Thinking Abilities
  • Logical Processing Abilities

You can be assured that when we present a candidate for you to meet, we are confident in their ability to be a strong contributor to your goals.

Job Opportunity: NOC Analyst

Publish Date: Feb 24, 2023
Location: Canada: British Columbia – Victoria
Company: Worldline
Agency for Neurodivergent Applicants: Focus Professional Services Inc.

About Worldline

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments.

The Opportunity

The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack.

Your day-to-day responsibilities include

• 24×7 monitoring of the platforms
• Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT
• Actively participate in shift coverage to maintain proper staffing levels
• Ensure maximum possible service availability and performance of all platforms
• Analyze problem areas and coordinate corrective actions before services are impacted
• Manage site crises/events by following Incident Management procedures and leading the NOC response

Competencies and skills we can’t do without

• Ability to provide clear, concise technical documentation of issues in applicable data systems
• Aptitude to work with both operations engineers and software developers on cross-functional teams
• Demonstrate initiative and self-motivation as well as sound time management
• Technical troubleshooting and problem-solving skills with strong attention to detail • In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
• Exposure to scripting tools such as Powershell
• Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
• Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
• Relational database experience such as MySQL or MS-SQL

Education and experience required

• Required: B.S. degree in Computer Science or equivalent experience
• Proven track record working in a NOC environment
• Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment
• Proven experience in supporting mission-critical applications on a global scale a plus
• Experience working and collaborating with Software Delivery teams
• Experience managing projects and team workloads are required

Interested?

Please email careers@focusps.ca by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.