IT Tech Roles

You will benefit from our IT Tech placements if you can say YES to any one of the following:

  • You develop, revise, or integrate software applications in-house
  • You develop apps for consumers or software products for businesses
  • You develop web-sites
  • You are migrating data from one system to another
  • You have an ongoing data integrity challenge
  • You have lots of data but are unable to extract meaningful information from it
  • You have concerns and issues regarding information and cyber security

AND it’s a challenge to:

  • Source qualified IT expertise who want to do the work, do it well, and enjoy the work
  • Source qualified IT talent when you need it

AND you place importance on:

  • Quality outcomes within scope, budget, and schedule expectations

Sectors

Our clients are from sectors as varied as finance and insurance, retail, utilities and hospitality. They also include software product developers, technology manufacturers and crown corporations.

For our software testing services, applications can be enterprise-wide, web-based, and mobile apps. Organizations that benefit from our services:

  • Use software in their internal operations – Nothing stays the same with software. Upgrades and new implementations are part of the ongoing cycle of doing business and keeping up-to-date. With any software implementation, software testing is a necessary process to ensure operational stability and delivery of improved or new functionality.
  • Develop software applications or tools – Software product companies continually upgrade and add new functionality to their product suite. Their market share and client loyalty depends on the reliability of their software. Software testing is essential to ensure the product integrity and the ongoing financial viability of the product line.
  • Develop technology with built-in software – The software is an essential component of the product and must work to specifications. Software testing is crucial to ensuring the product works accordingly and risks are mitigated.

For our data management services, organizations that benefit from our services:

  • Are migrating their data from one platform (paper to digital, for example) or system (different data structures, for example) to another – The migration is a one-time event that can be considerable in scope. There may be data cleansing prior to or after migration. There may be extensive detail-oriented, repetitious tasks to perform. Software may be required to automate as much of the migration as possible.
  • Have data originating from many sources, such as CRMs – Data needs constant cleansing to avoid data integrity issues such as redundancy, inconsistencies, and data entry errors. Data cleansing is a detail-oriented, usually repetitious job.
  • Need meaningful information from their data – Once data has been collected and cleansed, it needs to be analyzed to glean useful information for seeking trends, making informed decisions, and making projections.

For other IT Tech services, such as software development, any organization that develops software whether for internal or external use, will be pleased with our level of quality.

We can also partner or sub-contract our services. We are proud of our results and track record in delivering to expectations and beyond! See what our clients say about us.

Apply Now - NOC Analyst

Publish Date: Feb 24, 2023
Location: Canada: British Columbia – Victoria
Company: Worldline
Agency for Neurodivergent Applicants: Focus Professional Services Inc.

About Worldline

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments.

The Opportunity

The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.

Your day-to-day responsibilities include

• 24×7 monitoring of the platforms
• Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT
• Actively participate in shift coverage to maintain proper staffing levels
• Ensure maximum possible service availability and performance of all platforms
• Analyze problem areas and coordinate corrective actions before services are impacted
• Manage site crises/events by following Incident Management procedures and leading the NOC response

Competencies and skills we can’t do without

• Ability to provide clear, concise technical documentation of issues in applicable data systems
• Aptitude to work with both operations engineers and software developers on cross-functional teams
• Demonstrate initiative and self-motivation as well as sound time management
• Technical troubleshooting and problem-solving skills with strong attention to detail
• In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
• Exposure to scripting tools such as Powershell
• Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
• Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
• Relational database experience such as MySQL or MS-SQL

Education and experience required

• Required: B.S. degree in Computer Science or equivalent experience
• Proven track record working in a NOC environment
• Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment
• Proven experience in supporting mission-critical applications on a global scale a plus
• Experience working and collaborating with Software Delivery teams
• Experience managing projects and team workloads are required

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Interested?

Please email careers@focusps.ca by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.