Why Focus?

  1. We provide consultants that are on the Autism Spectrum. It’s all we do.
  2. You can contract or hire from our candidate pool.
  3. Our consultants are assessed on their technical skills. They are employment-ready and retention-savvy.
  4. Our employees will not make assumptions or have pre-conceived ideas, which makes them especially good at “out of the box” thinking and providing fresh perspectives.
  5. We employ individuals on the autism spectrum who are normally gifted in their attention to detail and logical and analytical reasoning skills. With remarkable abilities to concentrate and persevere, they turn in consistently strong results.
  6. Our founder and CEO has over 35 years of experience in the world of information technology and business. Her heart is in this business. She has two adult sons on the autism spectrum.
  7. We offer onsite and offsite services. The choice is yours.
  8. We absorb the time and risk of recruiting and training scarce consulting talent.

Outcomes of Partnering with Focus

We take pride in going beyond expectations. We know how important it is for you to have reliable, robust systems, products, and data. Your market share, brand reputation, and employee loyalty depend upon it.

Amazing Productivity:

  1. We are fast – we often execute the work faster than other companies.
  2. We are accurate – we keep well within the limits of tolerance for errors.
  3. We are persistent – we get into the zone and we won’t give up.
  4. We are honest – we will tell you what we are thinking and experiencing.
  5. We seek efficiencies – if there is a better way to do something, we will let you know.

Unexpected Impact on the Workplace

  1. You will grow and learn from the experience of working with our employees. As one client noted, she was humbled by the experience.
  2. People feel good about their workplace when they see a social need being addressed.
  3. People feel good about themselves when they experience greater inclusivity.
  4. Communications will become more direct and effective. Sarcasm and indirect statements will decrease. Your work environment will become kinder, more considerate and respectful without losing productivity.
  5. You will experience lower turnover … an unexpected savings.

The opportunities of exploring this untapped resource are significant, especially in light of the severe worldwide shortage of STEM-related talent. Early adapters to working with individuals on the autism spectrum in these fields will have an advantage over companies who delay. The sooner an organization internalizes the experiences of working alongside people with autism, the sooner they will reap the rewards.

At Focus, we are your conduit to realizing the benefits of working with people on the spectrum.

Employing people with disabilities, particularly people with autism in business professional jobs, such as IT, is garnering greater public attention and acceptance. Focus is a force in the BC business community in normalizing the hiring, onboarding, and retaining of ASD talent.

About Worldline

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled NOC Team Lead looking to make a real impact on the world, join our journey!

The Opportunity

The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.

Your day-to-day responsibilities include

  • 24×7 monitoring of the platforms
  • Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT
  • Actively participate in shift coverage to maintain proper staffing levels
  • Ensure maximum possible service availability and performance of all platforms
  • Analyze problem areas and coordinate corrective actions before services are impacted
  • Manage site crises/events by following Incident Management procedures and leading the NOC response

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies and skills we can’t do without

  • Ability to provide clear, concise technical documentation of issues in applicable data systems
  • Aptitude to work with both operations engineers and software developers on cross-functional teams
  • Demonstrate initiative and self-motivation as well as sound time management
  • Technical troubleshooting and problem-solving skills with strong attention to detail
  • In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
  • Exposure to scripting tools such as Powershell
  • Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
  • Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
  • Relational database experience such as MySQL or MS-SQL

Education and experience required

  • Required: B.S. degree in Computer Science or equivalent experience
  • Proven track record working in a NOC environment
  • Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment
  • Proven experience in supporting mission-critical applications on a global scale a plus
  • Experience working and collaborating with Software Delivery teams
  • Experience managing projects and team workloads are required

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Interested?

Please email careers@focusps.ca by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.