Why Outsource IT
If you develop software or work with data, you know your software needs to function according to specifications and your data needs to be accurate, reliable, and accessible. If your software or data is of poor quality, you risk frustrated clients, decreased confidence, compromised reputation, loss of goodwill, loss of revenue, and employee turnover. If work needs to be redone, the results are wasted time and resources, higher costs, diminished profit margins and low morale.
Your Options
Whether you are testing software, migrating data, cleansing data or analyzing data, your options are to:
- train existing staff and deploy them to the task at hand
- recruit talent either directly or through a placement agency, or
- outsource, either offshore or locally
Training existing staff carries no guarantee they will be the right fit. Staff may be unsuited to the task or dislike the work once they are doing it everyday. This can affect work quality and morale which can increase employee turnover.
Due to a worldwide shortage of IT talent, recruiting carries no guarantee of finding the right staff at the right time. This can result in lost time, wasted effort and costly placement agency fees.
If you choose to outsource, your options are to go offshore or find a local supplier. The disadvantages of going offshore are:
- time zone differences
- challenges in assessing progress and work quality, and
- miscommunication due to differences in culture and language
By outsourcing locally, you have an exceptional option with Focus Professional Services Inc. Our clients experience outstanding service and value ( their testimonials).
Quality Does Matter
[Contact us to find out more. You will be glad you did.](/content/contact-us/ "h3"/index.html)
Publish Date: Feb 24, 2023
Location: Canada: British Columbia – Victoria
Company: Worldline
Agency for Neurodivergent Applicants: Focus Professional Services Inc.
About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled NOC Team Lead looking to make a real impact on the world, join our journey!
The Opportunity
The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.
Your day-to-day responsibilities include
• 24×7 monitoring of the platforms
• Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT
• Actively participate in shift coverage to maintain proper staffing levels
• Ensure maximum possible service availability and performance of all platforms
• Analyze problem areas and coordinate corrective actions before services are impacted
• Manage site crises/events by following Incident Management procedures and leading the NOC response
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies and skills we can’t do without
• Ability to provide clear, concise technical documentation of issues in applicable data systems
• Aptitude to work with both operations engineers and software developers on cross-functional teams
• Demonstrate initiative and self-motivation as well as sound time management
• Technical troubleshooting and problem-solving skills with strong attention to detail
• In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
• Exposure to scripting tools such as Powershell
• Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
• Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
• Relational database experience such as MySQL or MS-SQL
Education and experience required
• Required: B.S. degree in Computer Science or equivalent experience
• Proven track record working in a NOC environment
• Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment
• Proven experience in supporting mission-critical applications on a global scale a plus
• Experience working and collaborating with Software Delivery teams
• Experience managing projects and team workloads are required
Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Interested?
Please email careers@focusps.ca by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.